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Support Center
FAQs
Shopping Information
Waahtees offers fast delivery—typically 1–2 days in metro cities and 2–3 days in other regions across India. During busy seasons or due to unforeseen delays (like weather or festivals), shipping may take slightly longer, but overall, they prioritize quick dispatch and communication.
Yes! Once your order is shipped, Waahtees sends you a tracking link via email or SMS. You can follow your package from dispatch to delivery and reach out to their customer support if there are any tracking issues.
Shipping is free across India—no minimum order required. If any standard fees apply (unlikely), they would be clearly shown at checkout before you finalize your purchase.
In case of delays, missed deliveries, or lost tracking updates, simply connect with Waahtees’ customer support. They will investigate with the courier and provide a suitable resolution—often including reshipment or a refund where necessary.
Payment Information
Waahtees offers flexible payment: you can pay using multiple credit cards and other standard online payment options at checkout, ensuring convenience and security for your purchases.
Your payment is typically authorized and charged at the moment your order is confirmed. This ensures your slot is reserved and helps us process your order promptly.
Once your return is approved, a refund is initiated within 3–5 business days to the original payment method. The refund timing may vary based on your bank’s policies
If you return an item, the original purchase’s shipping and handling fees are non‑refundable. You’re responsible for return shipping unless Waahtees authorises otherwise.
Order Returns
You can return an item within 3 days from the date it’s delivered, provided it’s unused, unwashed, and in its original condition. This timeline ensures eligibility for a refund or exchange.
No. Returns are permitted only if the product remains unused, unwashed, and in original condition. This means no alterations, stains, or wear; tags and packaging must also be intact at the time of return.
Once your returned item is received and inspected, you’re eligible for a full refund or store credit, depending on preference and policy terms—usually processed within a few business days.
If the item is returned after 3 days from delivery or doesn’t meet the eligibility criteria (unused, unwashed, original condition), the return cannot be accepted. In that case, the product will be re-shipped back to you.
Have a question
If you have a query or concern that needs immediate attention, our dedicated customer service is here to help. Simply click the “Chat Live” button to connect with one of our friendly representatives.
They’re available around the clock to assist with any questions, ensuring you receive quick and personalized support.